Shipping Policy
Effective Date: October 2026
Welcome to Bhagalpur Silks – Best Silk Saree. We are committed to delivering your orders safely, securely, and on time. This Shipping Policy explains our order processing, shipping, delivery, tracking, and related procedures.
1. Shipping Coverage
We currently provide shipping across India, subject to courier serviceability for the customer’s pincode.
International shipping may be offered in the future. If international shipping is available for a particular order, applicable shipping charges, customs duties, and taxes will be communicated separately.
2. Order Processing & Dispatch
– Orders are generally processed within 1–3 working days after successful order confirmation and payment.
– Orders placed on Sundays or public holidays will be processed on the next working day.
– Made-to-order, customised, or special products may require additional processing time. The estimated dispatch time will be communicated to the customer where applicable.
– During festivals, sales, wedding seasons, or periods of high order volume, dispatch may take slightly longer.
3. Delivery Time
After dispatch, orders are generally delivered within:
– Metro Cities: 3–5 working days
– Other Locations: 5–7 working days
– Remote/Non-Serviceable Areas: Delivery may take additional time depending on courier availability.
Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, strikes, natural calamities, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at the time of checkout before the order is confirmed.
Any promotional free shipping offer will be applicable only according to the terms mentioned on the website or during the particular offer period.
5. Order Tracking
Once your order has been dispatched, we will share the courier and tracking details through the contact information provided by you, such as SMS, email, WhatsApp, or through the website’s order-tracking facility.
Tracking information may take up to 24 hours to become active after dispatch.
6. Delivery Address
Customers are responsible for providing a complete and accurate:
– Name
– Mobile number
– House/Flat number
– Street/Area
– City
– State
– Pincode
Bhagalpur Silks will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address, incorrect pincode, or an unreachable phone number.
If an order has to be re-shipped because of incorrect customer information or repeated failed delivery attempts, additional shipping charges may apply.
7. Failed Delivery / Return to Origin
If the courier is unable to deliver the parcel because of:
– Incorrect or incomplete address
– Customer unavailable
– Incorrect phone number
– Customer refusing the parcel
– Multiple unsuccessful delivery attempts
– Non-serviceable location
the parcel may be returned to Bhagalpur Silks.
Re-shipping charges may be applicable if the customer requests the parcel to be sent again.
8. Damaged or Tampered Package
If the package appears damaged, opened, or tampered with at the time of delivery, customers are advised to refuse the delivery or contact us immediately.
For any damaged, defective, wrong, or missing product, please contact us as soon as possible with your Order ID and clear photographs/videos of the package and product.
For silk sarees and other valuable products, we strongly recommend recording an unboxing video from the sealed package until the product is completely opened. This may be required for verification of damage or missing-item claims.
9. Delayed or Lost Shipments
Although we make every effort to deliver orders within the estimated time, delays can sometimes occur because of courier operations, weather, festivals, natural calamities, or other circumstances beyond our control.
If your shipment is significantly delayed or is confirmed as lost by the courier partner, please contact our customer support team. We will coordinate with the courier partner and assist you with the resolution according to our applicable policies.
10. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
For cancellation requests before dispatch, please contact our customer support team as soon as possible. Cancellation will be handled according to our Cancellation/Refund Policy.
11. Contact Us
For any questions regarding shipping, delivery, tracking, or your order, please contact Bhagalpur Silks Customer Support.
Website: Bhagalpur Silks – Best Silk Saree
Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]
Business Address: [Your Business Address]
We are always happy to assist you.
Thank you for choosing Bhagalpur Silks – Best Silk Saree.